For my latest Floral Management magazine mystery call, I went back to the Midwest and posed as a proud uncle whose niece just got a big promotion and would be moving to Hawaii. The salespers... Read more
Don’t let the holiday season stress you out; instead, get organized and sail through. There are a few preemptive management steps you can take to maximize efficiency and minimize friction, h... Read more
To have a more productive and profitable holiday season, you need to schedule a holiday planning meeting by Halloween (or early November) at the latest. Pick a date and time and tell your st... Read more
If outgoing orders are not handled correctly, they quickly become problematic. The good news? You can improve this segment with targeted staff training. Remember: You never know what another... Read more
