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Customer: “Puleeze…can I give you more money?” Florist salesperson: “Nope.”
Posted By: Sheila Santiagoon: In: Business Builder, Customer Service, Floral Industry NewsNo Comments
The headline sounds harsh, but that’s still the gist of many “secret shopper” conversations sales expert Tim Huckabee with FloralStrategies, LLC, has with florist shops around the country. S... Read more
How to Win Back MIA Customers
Posted By: Sheila Santiagoon: In: Business Builder, Customer Service, Floral Industry News, MarketingNo Comments
It doesn’t take something as unforgivable as, say, delivering the mistress’ arrangement to the wife, to lose a customer. Quite the contrary, sometimes the tiniest fracture in customer servic... Read more