Home handling complaints
Feedback isn’t always pretty. Sometimes, it really stings — say, when a customer calls to say you screwed up. But with the right mindset, you can use criticism to your advantage, by showing... Read more
Customer Service Protocol Empowers Employees to Put Out Fires
Posted By: Katie Vincenton: In: Business Builder, Business Resources, Customer Service, Operations, SalesNo Comments
Dealing with angry, disappointed customers is an unfortunate reality of retail. And if your employees are always running to you to put out these fires, they’re siphoning your attention... Read more