The busiest sales week has come and gone. And in its wake, you may have landed a bad review or two. Take it in stride — with an influx of non-regular customers, many of whom waited until the... Read more
Hopefully, most of the Mother’s Day feedback you receive this week and next falls into the kudos category, but for the occasional slip-up, train your staff to own up quickly and erase this f... Read more
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Address Fake Online Reviews in 3 Steps
Most florists have heard the advice on how to respond online to negative reviews and comments and customers. (Respond quickly, say you’re sorry, try to find a solution and move the conversat... Read more