If outgoing orders are not handled correctly, they quickly become problematic. The good news? You can improve this segment with targeted staff training. Remember: You never know what another... Read more
Tim Huckabee loves to illuminate what’s going right — and wrong — at retail flower shops. During his presentation “Smart Selling,” on Sunday, July 15 at the Society of Amer... Read more
A summer slowdown is no reason for your staff to idly stand around. In fact, a little “free time” is an excellent opportunity to work on your customer service and chase down more sales, says... Read more
What’s the best way to capitalize on a full day of targeted education aimed at improving just about every facet of your business, from accounting to sales and designs? Bring a team, of cours... Read more