Is your sales team stuck in the same-old, same-old? Are you struggling to motivate people to increase average transactions and go after bigger sales? Sales and customer service ace Tim Hucka... Read more
Whether you’re #withher or #greatagain, there’s something every floral industry marketer can learn from the respective successes of both presidential contenders. According to seasoned market... Read more
If you constantly find yourself encouraging staff members to get out from behind the checkout counter and onto the sales floor, Tim Huckabee of FloralStrategies has some advice for you in th... Read more
Want to keep the phones ringing (and the website orders buzzing) all summer? Don’t wait around. Pick up your own phone and start dialing. That’s advice from Tim Huckabee, president of Floral... Read more
The (relative) slowdown after Mother’s Day and before the busy fall months may be a good time to remind staff of a key sales philosophy for higher transactions: offer the best solution, not... Read more
We’ve all seen it happen: A frazzled customer starts blurting out an order (“I need tulips delivered to 123 Main Street by noon today!”) before your sales staff has time to catch up. Or, Mr.... Read more
When a call comes in for a sympathy arrangement in the middle of a busy, busy day, does your staff take the time to express sincere sorrow for the customer’s loss? Or, when a customer orders... Read more
Have you had any tough situations with customers this week? Do you have questions about the best way to handle certain customer requests? Or have you witnessed any exchanges between one of y... Read more
We’ve all been there. A customer calls requesting an arrangement she saw online, but you don’t have the exact flowers or containers pictured in your inventory. Be upbeat, not apo... Read more
In the duration of a phone call, there’s ample room for error, such as starting the conversation with price instead of the card message or placing a customer on hold without permission... Read more
